Warranty
Danfoss Hose Assembly Crimp Machines carry a One (1) year limited warranty that begins from the date of shipment to the original customer.
Danfoss warrants to the original purchaser that aforementioned products sold by Danfoss shall be free from defects in material and workmanship for the warranty period stated above. Warranty shall not apply to products that have been repaired or altered, or to products that have been subject to accident, misuse, abuse, neglect or normal wear.
For Items under Warranty
If the original customer claims that a product has failed within the warranty period, please contact Lomar Machine & Tool Company at 888-285-6627 to review the machines performance with a Lomar technician. Troubleshooting of the machine over the phone may resolve the issue.
If it is determined that the machine requires Lomar physical evaluation, an Danfoss Return Material Authorization (RMA) will be required prior to return shipment. Please contact Danfoss Support to obtain an Danfoss RMA number. (Danfoss Customer Support 888-258-0222).
Once an RMA number is obtained, the machine shall be shipped freight prepaid to Lomar for evaluation. Shipments may be refused if shipped other than prepaid.
Upon receipt of the item, Lomar will evaluate machine and determine if the warranty is applicable. If the warranty claim is valid, Lomar will repair the machine and return it freight prepaid to the original purchaser. The customer will not be charged for warranty repairs completed.
Items outside of the Warranty period
Customers should contact Lomar directly (888-285-6627) to request machine repairs for items that are no longer within the applicable warranty period. Lomar shall provide instructions to the customer regarding the inspection and potential repair activities. Lomar will provide a quotation directly to customer and if agreed to by both parties, Lomar will perform the repairs quoted and invoice the customer directly.
Danfoss shall not be held responsible and will not be involved in any of the repair or commercial transactions for items that are out of stated warranty period.
