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Technical Support and Service for Eaton Global Hose Assembly Solutions Program
Eaton Global Hose Assembly Equipment



Warranty Information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Warranty

Eaton, Aeroquip, and Weatherhead branded Hose Assembly Crimp Machines carry a One (1) year limited warranty that begins from the date of shipment to the original customer.

Eaton warrants to the original purchaser that aforementioned products sold by Eaton Aeroquip LLC ("Eaton") shall be free from defects in material and workmanship for the warranty period stated above. Warranty shall not apply to products that have been repaired or altered, or to products that have been subject to accident, misuse, abuse, neglect or normal wear.

For Items under Warranty

If the original customer claims that a product has failed within the warranty period, please contact Lomar Machine & Tool Company at 888-285-6627 to review the machines performance with a Lomar technician. Troubleshooting of the machine over the phone may resolve the issue.

If it is determined that the machine requires Lomar physical evaluation, an Eaton Return Material Authorization (RMA) will be required prior to return shipment. Please contact Eaton Support to obtain an Eaton RMA number. (Eaton Customer Support 888-258-0222).

Once an RMA number is obtained, the machine shall be shipped freight prepaid to Lomar for evaluation. Shipments may be refused if shipped other than prepaid.

Upon receipt of the item, Lomar will evaluate machine and determine if the warranty is applicable. If the warranty claim is valid, Lomar will repair the machine and return it freight prepaid to the original purchaser. The customer will not be charged for warranty repairs completed.


Items outside of the Warranty period

Customers should contact Lomar directly (888-285-6627) to request machine repairs for items that are no longer within the applicable warranty period. Lomar shall provide instructions to the customer regarding the inspection and potential repair activities. Lomar will provide a quotation directly to customer and if agreed to by both parties, Lomar will perform the repairs quoted and invoice the customer directly.

Eaton shall not be held responsible and will not be involved in any of the repair or commercial transactions for items that are out of stated warranty period.

Enerpac Power Unit Warranty Policy (PDF.file)


Return Information Document (PDF.file)